Global Consoles
FAQ for game console repairs common concerns

FAQ - Frequently Asked Questions

1. How much would it cost?
We provide a FREE Quotation for all repairs, for further information ring us on the numbers bellow or Click here and select the symptoms to get a cost idea.
NSW,ACT : 02 84056880
WA,SA,NT: 08 63369470
2. How long will it take?
At the best case scenario we have had consoles picked up repaired and delivered within 4 working days but in some cases payment delays, freight or parts delays can delay the process. The actual repair work is usually carried out within 24 hours.
3. How and when to pay?
Once the console is received in our repair centre our technicians will test your console and contact you to let you know how much exactly it will cost before they do any chargeable repair work on your console. If you are happy with the quote you can make an immediate payment via internet banking with the details bellow please make sure your payment description is entered correctly.
Please Note: Payment description is very important and if not entered correctly as mentioned bellow extended delays of payment confirmation or even may not be able locate your payment at all hence loss of your money also any further costs incurred to recover or investigate payments due to this issue is payer's (person making the paymnet) responsibility. If the correct payment description is not found on our bank statement Global Consoles reserve the right to further inquire with the bank with no further notice.
Bank: Common Wealth Bank Australia
BSB: 06 3244
Account number:1061 8138
Account name: Global Consoles
Payment description: Please enter the serial number of your console we are repairing or if it wasn't booked under the serial number use the number used in its place.
If you pay via internet transfer or cash at a Common Wealth bank it can go through very quickly if you pay via any other bank standed bank transfer time applies.
We no longer accept credit or debit cards over the telephone for fraud issues.
4. What warranty comes with the repair?
All consoles repairs invoiced and carried out are completed by certified technicians and comes with a 12 month warranty for the workmanship and all the parts used for these repairs are Brand New Genuine parts and they come with the manufacture warranty we forward to you. If you like to know further what part are covered for how long you need to contact us directly since different parts comes with different warranty.
5. How to track my repair?
Please feel free to ring as at any stage of the repair process for an update of the status of your console repair and we are happy to help.We also send emails during the process with repair report as well.
6. How does the Pickup repair deliver service work?
Once the booking is made, within 5 minutes you will receive an email with a Label attached which you can print out, package your console in a small box seal it all up, paste the label on top of the box and take it to any Australia Post branch near you, you do not pay any thing just hand it over the counter and as soon as they see the label they know exactly what to do, we take over from there and once the repairs are done we deliver your console to your door step. If you have any trouble printing out the label you can show them the email on a mobile device like a mobile phone and they can print it then and there for you as well. When your console is returned to you, you must sign for it, since insurance is included. Please make sure you contact us let us know if there are any delays in you making the decision or payment for your console because if we have to store your console for a long period of time storage fees may apply and if the storage fees exceed the value of the console after 28 days of us storing your console your console may be discarded.
2. How to make a booking?
You can either Click here or ring us and make a booking over the phone.